We're here to answer your questions and provide expert guidance
Have questions about our gemstones or services? We're here to help. Fill out the form below, and we'll get back to you as soon as possible.
Address: 9, Gyel Close, Off Ibrahim Taiwo Road
GRA, Jos - Plateau State, Nigeria
Phone: +234 8033341088
Email: buy@fassocagems.com
Business Hours: Monday - Friday, 9am - 5pm
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. Please contact us for specific shipping information for your location.
Yes, we offer custom gemstone cutting services. Our expert lapidaries can work with you to create a unique cut that meets your specific requirements. Please visit our Custom Cutting page for more information or contact us directly to discuss your project.
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For large purchases, we may also offer wire transfer options. Please contact us for more details on payment methods for your specific order.
Yes, we provide certificates of authenticity for all our gemstones. These certificates include detailed information about the gemstone's characteristics, origin, and any treatments it may have undergone. For certain high-value stones, we also offer third-party gemological laboratory certificates upon request.
We offer a 30-day return policy for most of our products. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please note that custom-cut gemstones and special orders may have different return policies. Contact us for more information about returns for specific items.